1. When I go to the checkout page, the page is blank.
   
2. I can't get CDs to stay in my shopping cart. Only one CD at a time will show up.
   
3. I don't want to turn cookies on in my browser.
   
4. When I go to checkout, I get security errors.
   
5. My CDs haven't arrived yet, who should I talk to?
   
6. I want to participate in the Music Forum, but I'm not sure how to start.
   

You're probably using an older browser, designed before the year 2000. These older browsers are gradually becoming more and more incompatible with today's World Wide Web, especially with regard to SSL secure pages such as our checkout pages. Please upgrade your browser.

If CDs are disappearing from your cart, or if only one CD at a time will show up, you probably need to enable cookies in your browser. It's quick and easy to turn on the cookies feature. If you have worries about Audiophile Imports reselling your personal information, there is no need. We don't disclose any personal information about any of our customers.

For instructions on how to turn on cookies in the most common browsers, click on the appropriate link below.

1. Microsoft Internet Explorer 3.x
   
2. Microsoft Internet Explorer 4.x
   
3. Microsoft Internet Explorer 5.x
   
4. Netscape Navigator 3.x
   
5. Netscape Communicator 4.x

1. Microsoft Internet Explorer 3.x

   You don't have the option to turn off cookies in Explorer version 3.x. Your browser should accept them automatically.

2. Microsoft Internet Explorer 4.x

   Cookies are accepted automatically in Internet Explorer 3.x and up. If you want to confirm that you can accept them:

   1. Open the "Edit" menu and select "Preferences."
   2. In the preferences window, click on "Receiving Files" settings.
   3. Under the receiving files settings, you'll see a section named "Cookies". Click on "Cookies"
   4. On the right side of the window, you will see the phrase: "When receiving cookies:" In the pull-down menu, select "Never Ask" or "Ask for each site". If you click "Ask for each site", the next time you receive a cookie from CharityVillage, you will be asked if you want to accept cookies for this site -- Click "Accept".

3. Microsoft Internet Explorer 5.x

   Cookies are accepted automatically in Internet Explorer 3.x and up. If you want to confirm that you can accept them:

   1. Open the "Edit" menu and select "Preferences."
   2. In the preferences window, click on "Receiving Files" settings.
   3. Under the receiving files settings, you'll see a section named "Cookies". Click on "Cookies"
   4. On the right side of the window, you will see the phrase: "When receiving cookies:" In the pull-down menu, select "Never Ask" or "Ask for each site". If you click "Ask for each site", the next time you receive a cookie from Audiophile Imports, you will be asked if you want to accept cookies for this site -- Click "Accept".

4. Netscape Navigator 3.x

   You don't have the option to turn off cookies in Navigator version 3.x. Your browser should accept them automatically.

5. Netscape Communicator 4.x
   1. Open the "Edit" menu and select "Preferences."
   2. In the "Preferences" window, click on the "Advanced" category
   3. Select "Accept All Cookies."
   4. Click "OK."

That's fine, but our shopping cart (and many others across the internet) will not work for you. You can still browse our catalog online, and when you're ready to place your order, give us a call at (908) 996-7311.

As security on the internet has matured, older browsers no longer work properly. The security certificate used by Audiophile Imports is owned by CyBoards, Inc. and that certificate is kept up to date at all times.

If you're using either Netscape or Microsoft Internet Explorer with a version number lower than 4.6, you are running in to a y2k bug, that will reject the security certificate of any site on the internet. Please upgrade your browser.

If you're using Microsoft Internet Explorer on a Macintosh, with a version lower than 5.0, you'll soon be unable to make any secure connections at all to any server on the net. Please upgrade.

Download Netscape     Download Explorer

If it's been an unreasonable amount of time for delivery of your shipment, and your order still has not arrived, please contact Mark Tessier by email at audiophile2@erols.com

We encourage you to register as a forum member before posting. If you click on the "Music Forum" link at the top of our home page, a new nav bar will appear at the top of the page. If you click on the "Help" link, you'll get extensive help pages on how to register and participate in the forum.